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    US Service and Support

    Have a question? Check out our FAQs or contact us for help.

    Crew

    For everything you need to know about setting up your GreenSlate account, submitting your start work and timecards, and more check out our “Getting Started with GreenSlate”  guide.

    If you have questions about missing checks or payments: Please contact your production office so they can request a replacement from us.

     

    If your invite email isn’t working or you can’t complete your start work: Please contact GreenSlate Support

    Frequently Asked Questions

    Still looking for help?

    Visit the GreenSlate Help Center or contact GreenSlate Support via live chatemail, or phone (844-411-1441):

    • Monday through Friday: 6am-7pm PST / 9am-10pm EST
    • Saturday and Sunday: 9am-5pm PST / 12pm-8pm EST
    • All other hours via email

    Background

    Please call 844-721-4597 and leave a message with your first name, last name, the name of the project you worked on, your work dates, and what you need assistance with. Someone will respond within 24 - 48 business hours.

    Accounting & Tax Credit Services

    Our team has experience with every aspect of production accounting, and works hand-in-hand with our payroll and tax credit management teams, ensuring a seamless transition from prep through post. Our team members are expert users of our application, providing unmatched proximity to production data to help productions work efficiently. Learn more about our GreenSlate production accounting services.

     

    To make the most out of working with your production accountant, check out our “Tips for Accounting Success.”

     

    What kind of projects can you provide production accounting services for?

    GreenSlate production accountants can work on non-union GreenSlate payroll projects.

    Need an accountant for a union project? We maintain a database of accountants and track their availability.

     

    What kind of projects can you provide post accounting services for?

    GreenSlate post accountants can work on union and non-union GreenSlate post-payroll projects.

     

    What kind of tax credit management services does GreenSlate provide?

    GreenSlate’s tax incentive management team provides opinion letters, monitoring reports, and final application preparation services to our payroll clients. You could engage these services as a package deal, or on a standalone basis. Learn more about our incentives management.

     

    Can you help me find an outside accountant for my project?

    Yes – we maintain a national database of production accountants and track their availability. Contact us.

    Frequently Asked Questions

    Still looking for help?

    Visit the GreenSlate Help Center or contact GreenSlate Support via live chatemail, or phone (844-411-1441):

    • Monday through Friday: 6am-7pm PST / 9am-10pm EST
    • Saturday and Sunday: 9am-5pm PST / 12pm-8pm EST
    • All other hours via email

    Accounting Software

    For everything you need to know about getting set up with GreenSlate accounting, including how to grant crew members access to create and submit POs, PC, and CP envelopes and grant department heads access for approval, check out our accounting “Tips for Success.”

    Frequently Asked Questions

    Still looking for help?

    Visit the GreenSlate Help Center or contact GreenSlate Support via live chatemail, or phone (844-411-1441):

    • Monday through Friday: 6am-7pm PST / 9am-10pm EST
    • Saturday and Sunday: 9am-5pm PST / 12pm-8pm EST
    • All other hours via email

    Payroll

    For everything you need to know about getting started with GreenSlate payroll, setting up and managing your approval flow, onboarding and start work, and managing and approving payroll, check out our payroll “Tips for Success.”

     

    To get the most out of the collaboration with your paymaster, check out our “Tips for Payroll Success: Working With Your Paymaster” article.

     

    Get the latest Labor Relations updates on our blog here.

    Frequently Asked Questions

    Still looking for help?

    Visit the GreenSlate Help Center or contact GreenSlate Support via live chatemail, or phone (844-411-1441):

    • Monday through Friday: 6am-7pm PST / 9am-10pm EST
    • Saturday and Sunday: 9am-5pm PST / 12pm-8pm EST
    • All other hours via email

    Our Offices

    Please note: Currently, our offices are open by appointment only.

    Fax: 212.206.1070

    New York
    New York

    59 Main Street
    Delhi, NY 13753

    Los Angeles
    Los Angeles

    300 E. Magnolia Blvd, Suite 325
    Burbank, CA 91502

    Atlanta
    Atlanta

    One Glenlake Parkway NE, Suite 723
    Atlanta, GA 30328

    Albuquerque
    Albuquerque

    100 Sun Avenue N.E., Suite 650
    Albuquerque, NM 87109

    New Orleans
    New Orleans

    1 Galleria Blvd, #1925
    Metairie, LA 70001

    Toronto
    Toronto

    3250 Bloor Street West Suite 652
    Toronto, Ontario M8X 2X9